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Customer Experience Matrix

The Customer Experience Matrix is a tool to visualize interactions between a company and its customers. It illustrates the truth that customer relationships are the result of ALL interactions, operational as well as marketing. This blog presents information about technologies and business issues that help your organization make the most of every customer interaction.

Wednesday, February 11, 2009

Will Twitter teach us to be concise and save the world from information overload? See my 1000 word blog post

Just kidding.
Posted by David Raab at 3:14 PM
Labels: twitter

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Interested in Demand Generation Systems?

The Raab Guide to Demand Generation Systems has detailed reviews of products including Eloqua, Vtrenz, Marketo, Market2Lead, and Manticore Technology. Plus free information and worksheets on evaluating and selecting demand generation systems.

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Blog Archive

  • ▼  2009 (94)
    • ►  November (4)
      • My List of Demand Generation Vendors and Their Tar...
      • Aberdeen Predicts Web Content Systems Will Add Mar...
      • B2B Marketing University Part 2: Marketing Content...
      • B2B Marketing University: For Now, Marketing Autom...
    • ►  October (5)
      • Survey Suggests Marketers Are Moving from Paid to ...
      • SalesFusion Combines Online and Offline Marketing ...
      • 5 Steps to Marketing Measurement Maturity
      • Beautiful BABI: SiSense PrismCubed Offers Business...
      • Survey Looks for Hostility to Behavioral Targeting...
    • ►  September (9)
      • More Surveys Agree: Web and Non-Web Data Must Be I...
      • Web Analytics Is Dead. So Is Customer Centricity....
      • RightNow Adds Social Community Capabilities (But D...
      • Acxiom Uses Social Media Data to Segment Email Lis...
      • Adobe Buys Omniture: Good for Marketers, Bad for M...
      • A Heartwarming Story of Social Media, Family and Q...
      • Why Social Media Really Matters
      • Show Me the Numbers: Hard Data on Internet Use and...
      • Net-Results Simplifies Demand Generation for Small...
    • ►  August (7)
      • Pedowitz Group's Sweet Suite Builds the Missing Li...
      • Aprimo Marketing Studio Expands the Scope of Marke...
      • Unica 8.0 Offers New, More Unified Interface
      • Infusionsoft Pushes the Right Buttons for Small Bu...
      • Vertica Announces 3.5 Release
      • Marketo Offers Guide to Lead Nurturing
      • Youcalc: On-Demand Analytics Without Stored Data
    • ►  July (16)
      • Hubspot Offers Small Business Marketers a Big Bund...
      • Helmsman Shows How To Serve Small Business Markete...
      • Entiera Offers Consumer Marketing Automation Softw...
      • Genius.com Adds Short URLs to Capture Social Media...
      • Why Most Consumer Marketing Automation Systems Are...
      • Simple Usability Studies Are Still Worthwhile
      • Jesubi Doubles Sales Prospecting Efficiency
      • Active Conversion Offers Strong Lead Management an...
      • Right On Interactive's 5Buckets Simplifies Multi-C...
      • Alterian Pushes Into Social Media Management with ...
      • More on Web Traffic Rankings for Demand Generation...
      • SiteCore Adds Analytics and Marketing To Web Conte...
      • ParAccel Toots Its Horn and Revs Its Database Engi...
      • Lyzasoft White Paper Looks at Coordinating Busines...
      • Demand Generation Vendor Traffic Rankings
      • LucidEra's Failure: More Evidence that Marketers W...
    • ►  June (9)
      • Marqui Combines Content Management and Demand Gene...
      • Cloud-Based QlikView Still Isn't Available as a Se...
      • QlikView 9.0 Reaches for Broader Business Intellig...
      • Marketo Sales Insight Expands Salesforce Access to...
      • Market2Lead User Interface: Attention to Detail Pa...
      • Marketbright's Campaign Flows Work Well for Serena...
      • Silverpop Engage B2B Adds Visual Campaign Builder
      • Demand Generation Vendors Offer Few Social Media A...
      • How the Buying Process Has Changed, and How It Has...
    • ►  May (5)
    • ►  April (11)
    • ►  March (11)
    • ▼  February (11)
      • Getting Closer to My Usability Ratings
      • First Look: Genius.com Adds Nurturing Campaigns to...
      • First Look at New Marketo Release
      • Three Options for Measuring Software Ease of Use
      • How to Compare Demand Generation Vendors: Choosing...
      • How Demand Generation Systems Handle Company Data:...
      • Infusionsoft: Impressive Marketing Power for a Ver...
      • Will Twitter teach us to be concise and save the w...
      • Blog Posts I'll Never Write (With Apologies to Bor...
      • Low Cost Systems for Demand Generation
      • QlikView Is Champion In Aberdeen AXIS (But Is This...
    • ►  January (6)
  • ►  2008 (60)
    • ►  December (6)
    • ►  November (4)
    • ►  October (8)
    • ►  September (1)
    • ►  August (5)
    • ►  July (8)
    • ►  June (5)
    • ►  May (5)
    • ►  April (6)
    • ►  March (3)
    • ►  February (3)
    • ►  January (6)
  • ►  2007 (146)
    • ►  December (4)
    • ►  November (6)
    • ►  October (6)
    • ►  September (1)
    • ►  August (4)
    • ►  July (7)
    • ►  June (16)
    • ►  May (20)
    • ►  April (20)
    • ►  March (22)
    • ►  February (18)
    • ►  January (22)
  • ►  2006 (74)
    • ►  December (17)
    • ►  November (20)
    • ►  October (23)
    • ►  September (14)

About Me

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David Raab
David Raab is a consultant specializing in marketing technology and analysis. Clients have included major firms in financial services, retail, communications, and other industries. Mr. Raab has written hundreds of articles for DM Review, DM News and other industry publications. Many of these are available without charge at www.archive.raabassociatesinc.com Mr. Raab can be reached at draab@raabassociates.com.
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Links

  • David Raab MPM Toolkit blog
  • Raab Guide to Demand Generation Systems
  • David Raab Article Archive
  • Raab Associates Inc. Web site
  • Analytics Insight blog
  • DemandBase blog
  • Digital Solid blog
  • Eloqua Digital Body Language blog
  • Enterprise Decision Management blog
  • Genius.com blog
  • James Taylor Enterprise Decision blog
  • Leadsloth on Demand Generation blog
  • Manticore Technology blog
  • Market2Lead blog
  • Marketbright blog
  • The Marketing Mojo
  • Marketing ROI blog
  • Marketo B2B Marketing blog
  • Marketonomy blog
  • MineThatData blog
  • Neil Raden blog
  • Perfect Customer Experience blog
  • Power Points blog
  • Propelling Brands blog
  • Ready Contacts Blog
  • Silverpop Demand Generation blog