Customer Experience Matrix

This is the blog of David M. Raab, marketing technology consultant and analyst. Mr. Raab is founder and CEO of the Customer Data Platform Institute and Principal at Raab Associates Inc. All opinions here are his own. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.

Wednesday, February 17, 2021

Is Peak Martech Approaching At Last?

›
Contrary to popular belief, forecasting is easy: tomorrow is nearly always like today. What’s hard is predicting when something will change...
Wednesday, January 27, 2021

Lego Blocks, Pickup Trucks, and Why Bloomreach Bought Exponea

›
Yesterday brought news that CDP Exponea had been purchased by ecommerce recommendation engine Bloomreach . The deal almost exactly parallel...
Sunday, January 03, 2021

Software Has Stopped Eating the World

›
This August will see the tenth anniversary of Marc Andreessen’s famous claim that software is eating the world . He may have been right at...
Sunday, December 13, 2020

MarTech Plot Lines for 2021

›
“Apophenia” – seeing patterns where none exist – is both occupational hazard and job requirement for an industry analyst. The CDP Institut...
Wednesday, November 11, 2020

Trust-Hub Maps Company Data for Privacy and Other Uses

›
Marketers care about privacy management primarily as it relates to customer data, but privacy management overlaps with a broader category of...
Sunday, October 11, 2020

Twilio Buys CDP Segment for $3.2 Billion

›
Friday afternoon brought an unconfirmed Forbes report that communications platform Twilio is buying CDP Segment for $3.2 billion. (The...
Friday, September 25, 2020

Software Review: Skypoint Cloud Combines CDP and Privacy Management

›
There are obvious similarities between Customer Data Platforms and privacy systems: both find customer data in all company systems; both ass...
Sunday, September 13, 2020

Software Review: Osano Manages Cookie Consent and Access Requests

›
The next stop on our privacy software tour is Osano , which bills itself as “the only privacy platform you’ll ever need”.  That's a bit ...
Sunday, September 06, 2020

When CDPs Fail: Insights from the CDP Institute Survey

›
We released a new member survey last week at the CDP Institute. You can (and should) download the full report , so I won’t go through all t...
Thursday, August 27, 2020

Software Review: BigID for Privacy Data Discovery

›
Until recently, most marketers were content to leave privacy compliance in the hands of data and legal teams. But laws like GDPR and CCPA n...
‹
›
Home
View web version

About Me

My photo
David Raab
David Raab is consultant in marketing technology evaluation and analytics. He is Principal at Raab Associates Inc. and founder of the Customer Data Platform Institute. Mr. Raab has written hundreds of articles for industry publications. Many of these are available without charge at www.archive.raabassociatesinc.com Mr. Raab can be reached at draab@raabassociates.com.
View my complete profile
Powered by Blogger.