This is the blog of David M. Raab, marketing technology consultant and analyst. Mr. Raab is founder and CEO of the Customer Data Platform Institute and Principal at Raab Associates Inc. All opinions here are his own. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.
Wednesday, February 17, 2021
Wednesday, January 27, 2021
Sunday, January 03, 2021
Sunday, December 13, 2020
Wednesday, November 11, 2020
Sunday, October 11, 2020
Friday, September 25, 2020
Sunday, September 13, 2020
Sunday, September 06, 2020