Customer Experience Matrix
This is the blog of David M. Raab, marketing technology consultant and analyst. Mr. Raab is founder and CEO of the Customer Data Platform Institute and Principal at Raab Associates Inc. All opinions here are his own. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.
Monday, December 15, 2025
Friday, December 12, 2025
Friday, November 14, 2025
Sunday, November 02, 2025
Thursday, October 30, 2025
Sunday, October 26, 2025