tag:blogger.com,1999:blog-34368959.post5769112355711072093..comments2024-03-25T04:32:02.396-04:00Comments on Customer Experience Matrix: Channel-Specific Analytics Are Doomed: Doomed, I Tell YouDavid Raabhttp://www.blogger.com/profile/03489754392712536104noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-34368959.post-55766720388789032742007-04-05T18:58:00.000-04:002007-04-05T18:58:00.000-04:00DavidI completely agree - unless you can understan...David<BR/>I completely agree - unless you can understand the total picture of your customers and then act on it across channels, you are going to be left behind. You clearly need to be able to customize and tailor for specific channels but the data on behavior must be used to build a single, integrated picture.<BR/>JT<BR/><A HREF="http://www.edmblog.com" REL="nofollow">www.edmblog.com</A><BR/><A HREF="http://www.edmblog.com/weblog/marketing/index.html" REL="nofollow">More on decisioning in marketing</A>James Taylorhttps://www.blogger.com/profile/04589456040368641147noreply@blogger.com