tag:blogger.com,1999:blog-34368959.post4495053908515971145..comments2024-03-25T04:32:02.396-04:00Comments on Customer Experience Matrix: Simplifying Demand Generation Usability Assessment: No Obvious AnswersDavid Raabhttp://www.blogger.com/profile/03489754392712536104noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-34368959.post-35749690096262898542008-12-18T21:39:00.000-05:002008-12-18T21:39:00.000-05:00Thanks Jep. I totally agree that buyers should tr...Thanks Jep. I totally agree that buyers should try out the systems for themselves with their own scenarios. But I do think that specific tasks are objectively easier in some systems than others, and that this can be measured through formal usability testing. My problem is the cost and complexity of such tests, which make them impractical for a report such as the Raab Guide. The challenge is to find a reasonable alternative.David Raabhttps://www.blogger.com/profile/03489754392712536104noreply@blogger.comtag:blogger.com,1999:blog-34368959.post-62090800253957073262008-12-18T21:23:00.000-05:002008-12-18T21:23:00.000-05:00I'd say that usability is too subjective to measur...I'd say that usability is too subjective to measure in an objective way. Every person has different expectations, and the only way to find out whether you like a system is to do a test run with scenarios that are important to you. So try it yourself in a demo system, not have the vendor do it in a custom demo, because then it always seems easy.Jep Casteleinhttps://www.blogger.com/profile/02749121748856550538noreply@blogger.com