tag:blogger.com,1999:blog-34368959.post116344547669935112..comments2024-03-25T04:32:02.396-04:00Comments on Customer Experience Matrix: A Short Tale about The Long TailDavid Raabhttp://www.blogger.com/profile/03489754392712536104noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-34368959.post-35331173593380618542006-11-27T17:30:00.000-05:002006-11-27T17:30:00.000-05:00Hi James,
My son didn't remember to bring the boo...Hi James,<br /><br />My son didn't remember to bring the book home for Thanksgiving so I still haven't read the rest of it. But your excellent post gives enough detail that now I probably don't need to. One concern I do have is whether predictive analytics can be precise enough to find the handful of people who are interested in a low-demand long tail products. I should think that special methods would be needed, since such low quantities would register as "noise" with conventional statistical techniques.David Raabhttps://www.blogger.com/profile/03489754392712536104noreply@blogger.comtag:blogger.com,1999:blog-34368959.post-87903913495572126542006-11-27T16:58:00.000-05:002006-11-27T16:58:00.000-05:00I think there is an opportunity to mix the Long Ta...I think there is an opportunity to mix the Long Tail focus with the Customer Experience one. If we apply the principles of using customers' behavior to help other customers find what they want then we can automate our customer treatment decisions appropriately both to cope with more choice and to improve the experience. Check out <a href="http://www.edmblog.com/weblog/2006/11/hits_and_niches.html">my post "Hits and Niches"</a>.James Taylorhttps://www.blogger.com/profile/04589456040368641147noreply@blogger.com