tag:blogger.com,1999:blog-34368959.post7499954238373284333..comments2024-03-25T04:32:02.396-04:00Comments on Customer Experience Matrix: Privacy: Does Anybody Care?David Raabhttp://www.blogger.com/profile/03489754392712536104noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-34368959.post-67573938134985698602010-06-23T10:54:43.169-04:002010-06-23T10:54:43.169-04:00Thanks for the comments. Joel and Matt highlight d...Thanks for the comments. Joel and Matt highlight different aspects of the same issue, which is that people won't go out of their way to protect their privacy, either because extreme measures are needed (Matt) or because they don't much care (Joel). <br /><br />The question from a social viewpoint is whether more privacy would be better. If so, regulation will be needed to reduce the effort required and to prohibit invasive practices. <br /><br />Of course, it's really tough to build consensus about what's best for society as a whole, but that doesn't mean we shouldn't try. It's also important that any consensus take into account the costs of regulation (lost business, less personal choice, less data for government) as well as the benefits. It's pretty clear that without some form of regulation, the market left to itself will pretty much destroy any privacy that consumers now have.David Raabhttps://www.blogger.com/profile/03489754392712536104noreply@blogger.comtag:blogger.com,1999:blog-34368959.post-31095108192345752282010-06-23T10:26:11.339-04:002010-06-23T10:26:11.339-04:00As Scott McNealy (CEO of Sun) once said in a keyno...As Scott McNealy (CEO of Sun) once said in a keynote "You have no privacy. Get over it."<br /><br />In fact, privacy is only available for those who make heroic efforts to protect themselves. Whether it's freezing credit reports, paying with cash, opting out of each company's solicitations, disabling cookies, avoiding airports, or wearing sunglasses and a hat... protecting your privacy can become a full-time job.<br /><br />MattMatthew Quinlanhttps://www.blogger.com/profile/11457287771429456590noreply@blogger.com